Drill Down Technique
The aim is to break a problem down to its constituent parts so that a solution can be planned for each of the problem’s elements.
Here is the cycle of this method:
1. Write down the problem!
Define and name the problem.
2. Find out causes and circumstances
Next level of detail on the problem:
- Factors contributing to the problem
- Information relating to it
- Questions raised by it
Example
Problem Clients complain of a lack of responsiveness |
Causes |
||
Too busy to send emails |
Bad timekeeping |
|
|
Failure to get the work completed in the expected time |
Unrealistic |
Source: www.geekpreneur.com/solve-problems-by-combining-the-five-whys-with-the-drill-down-technique